Saturday, February 26, 2011

Case Manager CONTACT NOTES

Case Manager:   Alysha Wood
Name:                  John Doe
Date:                     February 2011





Date2/14/11                Type of Interaction: Calls/Emails                       L.O.I: ½ hour
The following occurred:
·         Received a call from staff telling me about their plans, he also asked about the calendar and when we were planning on meeting on Tuesday.
·         Email John and staff the current weeks schedule.
Signature:                                           

Date2/15/11                Type of Interaction: Calls/Meeting/Email/research L.O.I: 2 ½ hours
The following occurred:
·         Called Spectrum about John possibly volunteer there. Was given a different number with no answer.
·         Met with John and staff, talked about how everything is going. Tried some of the bread John made and we discussed how John and staff are going to plant vegetables. If the plants grow John is interested in making some of his salsa to sell at the farmers market. 
·         Emailed guardian to let her know that there were documents I needed her to sign at John’s.
·         Searched possible volunteer jobs that John may be interested in. Will speak to him about them on our meeting on Thursday. Emailed the ideas to my boss to get her opinion on the different locations.
Signature:                                           

Date2/16/11                Type of Interaction: Calls                                  L.O.I: ½ hour
The following occurred:
·         Called staff to verify time to go bowling tomorrow. He said they were currently at John’s PT appointment and John was in the pool today. Staff said that 12:30 would work best for bowling tomorrow.
·         Called the bowling alley in South Burlington to make sure they would have room for us to go bowling they stated they did.
Signature:                                           

Date2/17/11                Type of Interaction: Calls/Social outing             L.O.I: 2 ½ hours
The following occurred:
·         Received a call from staff and John to verify time to meet at the bowling alley and location.
·         Meet them at the bowling alley and enjoyed a great game. John in showing great gains with the new ability to walk without his can while carrying a bowling ball then actually throw the ball and get a strike. Today was a positive day for John and he was very gracious. 
·         The staff mentioned that John is interested in going to a batting cage to see what he can do. I told him I would look into local places that offered them.
·         Looked into local batting cages and emailed staff the location. But before they go I want to make sure this is something that is safe and he can physical do.
·         John signed his February team meeting note. We discussed tomorrows plan for the Voc Rehab appointment and the time I would pick him up.
Signature:                                           





Date2/18/11                Type of Interaction: Calls/Emails/Weekly Documents     L.O.I: 3 hours
The following occurred:
·         Called staff to make sure we discussed the batting cage at the next team meeting to ensure the guardian was ok with it. Staff agreed and told me this was something they had thought of because they use an old mop handle and a ball. John bats at the balls staff tosses.
·         Sent a follow up email to my supervisors about the batting cages to make that way to proceed with them.
·         Updated John’s EFS and sent the team a current copy. A long with next week’s calendar.
·         Met John at his apartment and took him to his Voc Rehab appointment. At the appointment we met with a lady from the Barre office along with his voc rehab counselor, and her assistant in Burlington. They asked John some routine questions about what he would like to do for work and what skills he could bring in. She set up a follow up appointment to give John a cognitive assessment at his apartment for the following Friday at 10:30. After the assessment we will have a better understanding at what level John’s cognitive skills are at. She did let me know that this cognitive assessment would not take as long as one say from doctor Smith. But as far as she could see in John’s records he has never had one. John was very excited about the outcome of the appointment. We were also able to get her to fix the voucher from John to get free bus passes. 
·         Completed weekly paperwork.
Signature:                                            

Tuesday, February 22, 2011

Week 5 Reflection

I started taking this class because I needed to so I can advance in my current job and learning more about different approaches.  I never really thought of myself going into the world of human service as I know they are overworked and underpaid. But I currently find myself in this the field and I enjoy every moment. Watching someone achieve their personal goals gives me a great satiation knowing that with a little assistance the individual is able to do so. It really makes me a have a better outlook on the human life. 

Case management is a balancing act. There is no way around it. Someone is letting you into their life in hopes that you can help them in any way possible so they can have a better outcome. But when someone lets you into their life they don’t necessarily give you an owner’s manual or a how to guide. It is nothing more than trial and error in hopes that there won’t be too many errors.

The company you work for will give you the guidelines but that still doesn’t tell you everything you will need to know to be successful. This class has provided more useful information then I thought it was going to and we are only in week five.  The things I have learned so far are not only going to be useful in my professional career but also my personal life. The knowledge of how to defuse an angry situation with talking will be a bonus with my three year old. I just hope he gets what I am trying to do without getting too upset lol.

I can’t wait to see what other things I will learn from this class to assist me in either my professional or personal life. The resources that are coming out of this class are amazing!.  

Saturday, February 12, 2011

Cultural Competence

As we all know this weeks class is on cultural competence as a case manager. Well this got me interested in researching different websites that help case managers deal with such issues. The website I have added to my blog has a great training packet that you can order to help with such issue. I think that if I was to run into issues with cultural differences I would use this training packet. 


http://www.homelessnessinfo.net.au/index.php?option=com_content&view=article&id=616:cultural-competency-and-case-management-training-package&catid=167:case-management&Itemid=52